Technology Innovation Department
TID applies design thinking and agile methodologies to develop products that streamline processes at the MBTA. Our team is unified by continuous progress on the shared goal of improving the rider experience.
See job openings
Who we are
Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. TID’s mission is to apply modern principles of research, design, and technology to help riders use our transit system.
See who we are
What we do
The teams in TID are responsible for systems and processes vital to the MBTA’s success, and have delivered dramatic, meaningful, and measurable improvements.
See our work
How we work
TID Working Agreements are simple, actionable steps that can help us approach our work in a way that ensures all people, thoughts, and ideas are welcomed and heard.
See how we work
Join our team
Come join the MBTA Technology Innovation team if you’d like to work on user-centered, equitable transit solutions for Boston and the Greater Boston area.
Come work with us