Customer Technology
Department
CTD applies design thinking and agile methodologies to develop products that streamline processes at the MBTA. Our team is unified by continuous progress on the shared goal of improving the rider experience.
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Who we are
Effective and equitable public transit is essential to the social, economic, and environmental progress of Greater Boston. CTD’s mission is to apply modern principles of research, design, and technology to help riders use our transit system.
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What we do
The teams in CTD are responsible for systems and processes vital to the MBTA’s success, and have delivered dramatic, meaningful, and measurable improvements.
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How we work
CTD Working Agreements are simple, actionable steps that can help us approach our work in a way that ensures all people, thoughts, and ideas are welcomed and heard.
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Join our team
Come join the MBTA Customer Technology team if you’d like to work on user-centered, equitable transit solutions for Boston and the Greater Boston area.
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